Phishing & Cybercrime

Phishing & Cybercrime

Be wary of suspicious messages sent in the name of Wunderland Kalkar
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‍Time andagain, criminals try to impersonate well-known companies and use fake emails, text messages, or WhatsApp messages to obtain personal data or payment information. The name of Wunderland Kalkar can also be misused in this way.

Such messages do not come from us, even if at first glance they may appear to be official.We take such cases very seriously and would like to help you quickly identify suspicious messages.

How to Identify Official Communications from Wunderland Kalkar

You can find our official website exclusively at:
‍www.wunderlandkalkar.eu

Our official email addresses end with: @wunderlandkalkar.eu

‍Pleasebe especially vigilant if a message claims to be from Wunderland Kalkar but
- the sender’s address does not end with @wunderlandkalkar.eu,
- you are asked to enter personal data, passwords, or payment information,
- you are asked to make a payment at short notice,
- the message creates a sense of urgency or time pressure,
- you receive an unexpected attachment,
- you are promised vouchers, prizes, or special offers that you did not expect,
- or the message seems unusual in terms of language, content, or appearance.

‍Important: Even if a message uses our logo, our name, or images from Wunderland Kalkar, this does not automatically mean that it comes from us.

What is phishing?

Phishing refers to the attempt to trick people into revealing confidential information or clicking on malicious links using fake messages.
Criminals often pose as companies, banks, shipping providers, or other well-known organizations.
Their goal may be to obtain personal data, login credentials, or payment information. Phishing messages can be sent via email, text message, WhatsApp, or other messaging services.

Genuine logos, names, and text are frequently used to make the message appear credible.

What should you do if you receive a suspicious message?

First, stay calm and do not click on any links or open any attachments.

‍Please:
1. Do not click on links in suspicious messages.
2. Do not open any unknown attachments.
3. Do not enter any personal information or payment details.
4. Do not reply to the suspicious message.
5. Carefully check the sender’s address.
6. Instead, go directly to our website via www.wunderlandkalkar.eu and contact us from there.

If you have already clicked on a link or entered personal information, you should take appropriate action as soon as possible, depending on the type of information, such as changing your passwords or contacting your financial institution.

Are you unsure about a message?

If you have received a message and are unsure whether it actually came from Wunderland Kalkar, please contact us directly.
Please use only the contact information on our official website or contact us at: datenschutzbeauftragte@wunderlandkalkar.eu

‍Please forward any suspicious messages to us if possible, or send us a screenshot. This will help us investigate the matter more thoroughly.

Our Official Channels

To ensure that you are communicating with Wunderland Kalkar, please use our official channels.

‍Website:
www.wunderlandkalkar.eu

‍Email:
Our official email addresses end with @wunderlandkalkar.eu

‍Ifyou are unsure, do not call the phone number or click on any links in the suspicious message. Instead, visit our website directly and use the contact information provided there.

Please stay alert

Fraud attempts can appear very professional and can change at any time. A healthy dose of caution will help protect your personal information and your money.
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Thank you very much for your attention and trust.

‍Your team at Wunderland Kalkar

Data protection officer

You can contact the Data Protection Officer at:
Kernwasser Wunderland Freizeitpark GmbH
Data Protection Officer
Griether Straße 110-120
D-47546 Kalkar
Phone: 02824 9100
Email: datenschutzbeauftragte@wunderlandkalkar.eu